Our Return Policy
If you are not completely satisfied with your DR.LOMILOMI product(s), you can return the product(s) for any reason within thirty (30) days to get a full refund (excluding shipping costs from the original order).
Any damage caused by misuse, accidents, bad assembly, spills, lack of maintenance, and modification of product will void the refund in full.
Customized or upgraded portable tables, chairs, stools and massage supply accessories are non-refundable.
All returns must provide proof of original purchase to obtain an DR.LOMILOMI Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges.
Open-box purchase is not acceptable for return or exchange.
Our Return Department Address
15938 Downey Ave, Paramount, CA 90723
Return & Exchange Form
Please print Return & Exchange Form and fill it up. Put it inside of the return packaging.
Download (click “Download”)